Tuesday, February 5, 2013

GLOBE FAQs


Free Zone is a mobile internet bundle offered by Globe in association with Google, allowing Globe Prepaid and TM subscribers to use Google, Gmail, and Google Search without any data charges. You can access it by going to http://libre.ph on your phone.


To access Free Zone you need to have an internet-capable phone and a Google account. Use the phone’s default browser and visit http://libre.ph to sign in to Free Zone. You may also text LIBRE to 8888 and click on the link in the SMS. Those without Google accounts can easily sign up and create one by following the Create an account now link on their mobile phones. Signing up is also free. You may also register by going tohttp://g.co/FreeZone on your computer.
Note that you’ll see an advise-of-charge page each time you try to click on a link which leads you to a chargeable page. If you don’t see that warning, you’re within Free Zone and not being charged.
Tip: If you’re accessing the Internet on your phone for the first time, please make sure to download the correct settings for your phone by texting GO to 2951 for free.
Free Zone is available to all Globe Prepaid and TM subscribers.


No, you don’t need a data plan to use Free Zone as it allows access without incurring data charges to Google Search, Gmail, and Google via mobile phone. All you need is a data-capable phone to surf and a Google account to sign in.
Note: If you are using a Smartphone, please make sure that you don’t have applications running in the background which require internet connection. You may need to configure your phone and/or phone applications to stop automatic syncing to ensure no data charges are encountered. On most phones, you can configure this by changing your applications sync preferences.
To set up your phone for internet connection, simply text GO to 2951. You will receive an SMS notification together with the configuration settings for your phone. Just click save and you’re good to go.


When you use Google, Gmail and Google Search through Free Zone on your mobile phone, you won’t be charged for data. You can use Free Zone even if you are not subscribed to any data plans.


You can use Google, Gmail and Google Search for free.


This promo is open to all Globe Prepaid and TM subscribers until March 31, 2013.


Free Zone is available on any internet capable phone but will work best with feature phones.
Note: If you are using a Smartphone, please make sure that you don’t have applications running in the background which require internet connection. You may need to configure your phone and/or phone applications to stop automatic syncing to ensure no data charges are encountered. On most phones, you can configure this by changing your applications sync preferences.
Free Zone should be accessed with your phone's default browser. Third party browsers like Opera Mini, QQ and Bolt are not supported.


Yes, you can. However, because Free Zone is designed to be used on all internet-enabled phones, the experience will not be as rich or feature-packed as your Google applications on smartphones.
Note: If you are using a Smartphone, please make sure that you don’t have applications running in the background which require internet connection. You may need to configure your phone and/or phone applications to stop automatic syncing to ensure no data charges are encountered. On most phones, you can configure this by changing your applications sync preferences.
No, you can only use Free Zone on an internet-enabled mobile phone.


Free Zone hosts the same version of Google Search, Gmail, and Googleyou’d get if you accessed it via a regular data plan. So as not to overload feature phones, this version compresses images and content and Gmail won’t carry attachments. Pictures may be viewed as long as they can be compressed. Users need not worry about getting charged unknowingly as they will be prompted by a notification page if they are about to enter a chargeable page.


If you click on a link that takes you outside Google, or Gmail, you will be prompted if you want to continue browsing at regular browsing rates. If you proceed, you will be charged P5 for 15 minutes unless registered to a mobile internet promo. If you are not registered to a data plan yet, you will have the option to sign up for one.


For Globe Prepaid and TM subscribers, please make sure to use either myGlobe Connect (www.globe.com.ph) or INET (http.globe.com.ph) APN.


Clicking on a link within the search results page is free of charge. This will allow you to view contents of your chosen site. However, clicking further into the page will be subject to default browsing rates of P5 for 15 minutes unless registered to a mobile internet promo. Before you are charged, you will see a notification page. If you are not registered to a data plan yet, you will have the option to sign up for one.
 Example: Your first click on a search link to a Wikipedia article is free but if you click on a link in the article, default charges will apply unless registered to a mobile internet promo.
You may search within Free Zone for as many times as you wish. Clicking on the results (from the Google search results page) is also free. However, clicking on links further within the chosen sites will be subject to regular browsing charges. So if you have clicked through to a link and want to find out more, simply return to your search page and you can click on another link or search again for free. There are no limits on the amount of searches you can make.
Note: You will always be prompted with a notification page when you are clicking on a link that leads to a chargeable page.
You may reach Globe’s customer service hotline via 730-1000 or dial 211 from you mobile phones, toll free. You may also reach Globe via Facebook and Twitter (@enjoyGlobe / @talk2Globe)


No, this promo is available only in the Philippines. Regular roaming rates will apply once you step out of the country.


You can get help athttp://www.google.com/support/mobile/. If you’d rather use your computer, please go tohttp://www.google.com/support/.


Yes, you can still register to any mobile internet promo while accessing Free Zone. While on PowerSurf, accessing Free Zone will not deduct minutes or KBs from your active subscription. PowerSurf will allow you to surf other sites or click on other links within Free Zone without being charged regular browsing rates.


You will only need to log-in to your Google account once. If someone else uses your phone, and you do not wish him/her to view your account, please log off before exiting the browser.


Yes, This is safe and should not harm your mobile device. Please click on continue until you are able to log on to Google Free Zone successfully.


While Free Zone can be used on most internet-enabled phones you could run into issues if you are using:
  • a smartphone which does not allow you to change the APN settings
  • a phone that does not support the security certificates Google use with Free Zone* (mostly devices released prior to 2009).
  • a BlackBerry
  • a Google Apps account to login, please create a @gmail.com account and try again
  • 2-factor authentication on your Gmail account
  • a browser with cookies disabled
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