GROAM is Globe's international roaming service exclusive to our prepaid subscribers.
All you have to do is text GROAM ON and send to 2884 to activate the roaming service. If you plan on having your roaming service active only for a specific time period, send GROAM ON <START DATE mm/dd/yyyy> <no. of days> to 2884 (i.e. GROAM ON 09/15/2008 28 and send to 2884).
You can refer to the table below for the list of countries:
| ZONE | COUNTRY NAMES |
| GROAM Zone 1 |
- Armenia, Australia, Austria, Azerbaijan
- Bahrain (Special Country), Bangladesh, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria
- Cambodia, Chile, Colombia, Croatia, Cyprus, Czech Republic
- Denmark
- Egypt, Equatorial Guinea, Estonia
- Finland
- Gibraltar, Guernsey
- Hong Kong, Hungary
- Iceland, Indonesia, Ireland, Isle of Man, Ivory Coast
- Japan, Jordan (Special Country)
- Kuwait (Special Country)
- Latvia, Lithuania, Luxembourg
- Macau, Malaysia, Maldives, Mauritius, Mongolia, Morocco, Mozambique
- Namibia, New Zealand, Norway
- Oman (Special Country)
- Pakistan (Special Country), Panama, Poland, Portugal
- Romania, Russia
- Saudi Arabia (Special Country), Senegal, Serbia, Sierra Leone, Singapore, Slovak Republic, South Africa, Sri Lanka, Sweden, Switzerland
- Taiwan, Tanzania, Thailand, Tunisia, Turkey (Special Country)
- Uganda, Ukraine
- Vietnam
- Yemen (Special Country)
|
| GROAM Zone 2 |
- British Virgin Islands
- Ecuador
- Fiji
- Germany, Greece, Guam
- Italy
- Jamaica
- Mexico
- Nepal, Netherlands
- Saipan (Northern Mariana Islands), South Korea
- Trinidad and Tobago
- United Kingdom, USA (Special Country)
|
| GROAM Zone 3 |
- Belarus, Bermuda, Botswana
- Canada
- Dominican Republic
- Faroe Islands
- Georgia
- Jersey (North of France)
- Kazakhstan, Kenya
- Liechtenstein
- Macedonia, Moldova
- Seychelles
- United Arab Emirates (Special Country), Uzbekistan (Special Country)
- Zimbabwe
|
| GROAM Zone 4 |
- Afghanistan (Special Country), Algeria
- China (Special Country)
- France
- India
- Qatar (Special Country)
- Spain
|
You can also find out if the service is active in your destination by texting GLIST [name of country] and send it to 2844. You will be charged P2.50 for this text message.
Countries where GROAM is active are divided into regular and special.
A regular country is a destination that allows an unlimited roaming period; you do not have to reactivate GROAM or apply for extension when you are in a regular country.
A special country only allows a limited roaming period, and where subscribers can only use their roaming service for a maximum of 180 days. You can request for an extension after the 180 day period. If you wish to have it extended, you can only do so for up to 14 days.
Here's a table to help you out:
| GROAM Zone | Outgoing Voice Rate | Incoming Voice Rate | Outgoing SMS Rate | VAS Rate |
| Zone 1 | P60/minute | P60/minute | P25/minute | P25.00 + my Globe Services Charge |
| Zone 2 | P80/minute | P80/minute | P25/minute | P25.00 + my Globe Services Charge |
| Zone 3 | No outgoing calls allowed | P100/minute | P25/minute | P25.00 + my Globe Services Charge |
| Zone 4 | P120/minute | P120/minute | P30/minute | P30.00 + my Globe Services charge |
If you want to send messages while on GROAM, just text "+" + country code + area code + mobile number (i.e. +639171234567).
To make a call, dial *131* + country code + area code (or operator code) + called party's number + #. Press SEND.
There are two ways you can reload:
1) By using a Call Card (this can be purchased at
www.globe.com.ph)
- If you're in a non-Zone 3 country, dial *123* + call card number + PIN + # for FREE!
(i.e. *123*1234567899123456#)
- If you're in a Zone 3 country, text LOAD to 2215.
DO NOT put spaces in between. This text will cost P25.
(i.e. LOAD6288105113908942)
2) By using Share-A-Load
- You can ask your loved ones back in the Philippines to text to "2" + mobile number
(i.e. 100 1234 to 29171234567)
If you are in a non-Zone 3 country, just dial *122# for FREE! Please note that you can check your load balance for FREE only up to 12 times per day.
On the other hand, if you are in a Zone 3 country, just text BAL, then send to 2215. Please remember that every balance check will cost you P25.00.
Refer to the table below for the list of Zone 3 countries:
| United Arab Emirates | Dominican Republic | Kazakhstan | Moldova |
| Belarus | Faroe Islands | Kenya | Seychelles |
| Bermuda | Georgia | Liechtenstein | Uzbekistan |
| Botswana | Jersey (North of France) | Macedonia | Zimbabwe |
| Canada | | | |
Although the activation of your prepaid roaming service is free, you need to have a minimum of P100 balance in order to have it activated.
You also need to maintain at least a P100 balance every day to keep your roaming service active. If your balance goes below P100, your roaming service gets deactivated.
It would be best to activate your GROAM one hour before your departure. You can also register for the service 7 days before leaving.
You can do it online at www.globe.com.ph/onlineloading and click on the Prepaid tab. Payment can be done via GCASH.
We suggest that you activate your roaming at least 24 hours before your flight's departure time. Activation is free of charge!
Yes, you need to have at least P80 in credits to be able to make a call while roaming. Otherwise, your call will not be allowed.
In order to send text messages, you need at least P25 in credits.
To check your roaming status, just follow these steps:
1. Dial our Self-Service Menu *143#
2. Press 9 for Roaming
3. Then press 3 to check your roaming status
Another way to check your roaming status is to text GROAM_STATUS to 2884. You will receive a message showing your status. You will be charged P2.50 for the text message if you do this in the Philippines. From outside the Philippines, you will be charged P25 + P2.50.
Yes. Just text GROAM ON and send it to 2884. This message is FREE.
You can cancel your registration simply by texting GROAM OFF and sending it to 2884. You will receive a text message confirming your cancellation.
No, there's no ideal time to deactivate. You can deactivate it anytime you wish.
For *Regular countries, dial *122# then press SEND. (*Balance inquiry is free of charge and is available to you 12 times daily. On the 13th try, balance update will no longer be received)
For **Special countries, text BAL and send to 2215. (**Toll free balance inquiry is not available. Cost to check balance via 2215 is Php 25.00 per message sent) A confirmation message will be received stating the current balance.
Yes, so you can avoid incurring further charges.
You can turn your phone off and on, or perform manual network selection or you may call our hotline *131*6327301212#. This is a toll-free number.
No, these are not charged on your roaming balance.
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