GROAM FAQs

• What is GROAM?

GROAM is Globe's international roaming service exclusive to our prepaid subscribers.

• How can I activate my GROAM?

All you have to do is text GROAM ON and send to 2884 to activate the roaming service. If you plan on having your roaming service active only for a specific time period, send GROAM ON <START DATE mm/dd/yyyy> <no. of days> to 2884 (i.e. GROAM ON 09/15/2008 28 and send to 2884).

• In which countries can I use GROAM?

You can refer to the table below for the list of countries:

ZONE	COUNTRY NAMES
GROAM Zone 1	Armenia, Australia, Austria, Azerbaijan Bahrain (Special Country), Bangladesh, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria Cambodia, Chile, Colombia, Croatia, Cyprus, Czech Republic Denmark Egypt, Equatorial Guinea, Estonia Finland Gibraltar, Guernsey Hong Kong, Hungary Iceland, Indonesia, Ireland, Isle of Man, Ivory Coast Japan, Jordan (Special Country) Kuwait (Special Country) Latvia, Lithuania, Luxembourg Macau, Malaysia, Maldives, Mauritius, Mongolia, Morocco, Mozambique Namibia, New Zealand, Norway Oman (Special Country) Pakistan (Special Country), Panama, Poland, Portugal Romania, Russia Saudi Arabia (Special Country), Senegal, Serbia, Sierra Leone, Singapore, Slovak Republic, South Africa, Sri Lanka, Sweden, Switzerland Taiwan, Tanzania, Thailand, Tunisia, Turkey (Special Country) Uganda, Ukraine Vietnam Yemen (Special Country)
GROAM Zone 2	British Virgin Islands Ecuador Fiji Germany, Greece, Guam Italy Jamaica Mexico Nepal, Netherlands Saipan (Northern Mariana Islands), South Korea Trinidad and Tobago United Kingdom, USA (Special Country)
GROAM Zone 3	Belarus, Bermuda, Botswana Canada Dominican Republic Faroe Islands Georgia Jersey (North of France) Kazakhstan, Kenya Liechtenstein Macedonia, Moldova Seychelles United Arab Emirates (Special Country), Uzbekistan (Special Country) Zimbabwe
GROAM Zone 4	Afghanistan (Special Country), Algeria China (Special Country) France India Qatar (Special Country) Spain

You can also find out if the service is active in your destination by texting GLIST [name of country] and send it to 2844. You will be charged P2.50 for this text message.

Countries where GROAM is active are divided into regular and special.

• What is the difference between regular countries and special countries?

A regular country is a destination that allows an unlimited roaming period; you do not have to reactivate GROAM or apply for extension when you are in a regular country.

A special country only allows a limited roaming period, and where subscribers can only use their roaming service for a maximum of 180 days. You can request for an extension after the 180 day period. If you wish to have it extended, you can only do so for up to 14 days.

• How much will I be charged for this service?

Here's a table to help you out:

GROAM Zone	Outgoing Voice Rate	Incoming Voice Rate	Outgoing SMS Rate	VAS Rate
Zone 1	P60/minute	P60/minute	P25/minute	P25.00 + my Globe Services Charge
Zone 2	P80/minute	P80/minute	P25/minute	P25.00 + my Globe Services Charge
Zone 3	No outgoing calls allowed	P100/minute	P25/minute	P25.00 + my Globe Services Charge
Zone 4	P120/minute	P120/minute	P30/minute	P30.00 + my Globe Services charge

• How do I send text messages while on GROAM?

If you want to send messages while on GROAM, just text "+" + country code + area code + mobile number (i.e. +639171234567).

• How do I make calls while on GROAM?

To make a call, dial *131* + country code + area code (or operator code) + called party's number + #. Press SEND.

• How can I reload while on roaming?

There are two ways you can reload:

1) By using a Call Card (this can be purchased at www.globe.com.ph)

• If you're in a non-Zone 3 country, dial *123* + call card number + PIN + # for FREE!
  (i.e. *123*1234567899123456#)
• If you're in a Zone 3 country, text LOAD to 2215.
  DO NOT put spaces in between. This text will cost P25.
  (i.e. LOAD6288105113908942)

2) By using Share-A-Load

• You can ask your loved ones back in the Philippines to text to "2" + mobile number
  (i.e. 100 1234 to 29171234567)

• How can I check my balance?

If you are in a non-Zone 3 country, just dial *122# for FREE! Please note that you can check your load balance for FREE only up to 12 times per day.

On the other hand, if you are in a Zone 3 country, just text BAL, then send to 2215. Please remember that every balance check will cost you P25.00.

Refer to the table below for the list of Zone 3 countries:

United Arab Emirates	Dominican Republic	Kazakhstan	Moldova
Belarus	Faroe Islands	Kenya	Seychelles
Bermuda	Georgia	Liechtenstein	Uzbekistan
Botswana	Jersey (North of France)	Macedonia	Zimbabwe
Canada

• How much balance do I need to activate my roaming?

Although the activation of your prepaid roaming service is free, you need to have a minimum of P100 balance in order to have it activated.

You also need to maintain at least a P100 balance every day to keep your roaming service active. If your balance goes below P100, your roaming service gets deactivated.

• When should I register for GROAM?

It would be best to activate your GROAM one hour before your departure. You can also register for the service 7 days before leaving.

• My roaming number was previously active but now I need to reload it; what should I do?

You can do it online at www.globe.com.ph/onlineloading and click on the Prepaid tab. Payment can be done via GCASH.

• When would be the best time to activate my GROAM if I'm going abroad?

We suggest that you activate your roaming at least 24 hours before your flight's departure time. Activation is free of charge!

• Is there a minimum balance that I need to maintain if I want to make calls or send text messages with my roaming service?

Yes, you need to have at least P80 in credits to be able to make a call while roaming. Otherwise, your call will not be allowed.

In order to send text messages, you need at least P25 in credits.

• How can I check the status of my roaming request?

To check your roaming status, just follow these steps:

1. Dial our Self-Service Menu *143#
2. Press 9 for Roaming
3. Then press 3 to check your roaming status

Another way to check your roaming status is to text GROAM_STATUS to 2884. You will receive a message showing your status. You will be charged P2.50 for the text message if you do this in the Philippines. From outside the Philippines, you will be charged P25 + P2.50.

• I have already left the country; can I still activate GROAM?

Yes. Just text GROAM ON and send it to 2884. This message is FREE.

• I pre-registered, but I'd like to cancel it. How can I do that?

You can cancel your registration simply by texting GROAM OFF and sending it to 2884. You will receive a text message confirming your cancellation.

• What's the ideal time for me to deactivate my roaming before going back to the Philippines? And how can I check my balance?

No, there's no ideal time to deactivate. You can deactivate it anytime you wish.

For *Regular countries, dial *122# then press SEND. (*Balance inquiry is free of charge and is available to you 12 times daily. On the 13th try, balance update will no longer be received)

For **Special countries, text BAL and send to 2215. (**Toll free balance inquiry is not available. Cost to check balance via 2215 is Php 25.00 per message sent) A confirmation message will be received stating the current balance.

• Do I need to deactivate my roaming before going back to the Philippines?

Yes, so you can avoid incurring further charges.

• I subscribed to a roaming service but it's not working in my destination. What do I do/who should I contact?

You can turn your phone off and on, or perform manual network selection or you may call our hotline *131*6327301212#. This is a toll-free number.

• Are promotional messages deducted on my load balance while on roaming?

No, these are not charged on your roaming balance.